Paper No. Paper Title Author/Authors Download Link
506 Identifying the Antecedents of Consumer Expectations in Online Groceries using PLS-SEM Approach Rose Antony, V B. Khanapuri and Karuna Jain View & Download
509 Effective Service Quality in Short-Lived Promotions: Its Effects on Long-Term Brand Loyalty and Customer Satisfaction in the Teenage Segment Nathaniel Amoah, Paul Mensah Agyei and Beatrice Nkrumah View & Download